Rizk Privacy Policy

We at Rizk Casino take your privacy seriously and are fully committed to protecting the personal data you share with us. This privacy policy explains how Zecure Gaming Ltd, trading as Rizk, collects, uses, stores, and safeguards your information when you register, log in, deposit, play, or interact with our platform in any way. By creating a Rizk account or using our services, you agree to the practices described below.

Who We Are

Rizk Casino is operated by Zecure Gaming Ltd (company number C69036), registered at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta, and forms part of the Betsson Group. We hold a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02) issued under the corporate group licence held by Netplay, and we operate under UK Gambling Commission licence number 056427. As the data controller, we are responsible for the personal information you provide to us.

Information We Collect

We collect personal data at various stages of your relationship with us, starting from the moment you rizk register an account. The categories of information we gather include:

• We collect your name, date of birth, address, email, and phone number when you sign up for a Rizk casino account
• We record identity verification documents required for KYC and anti-money-laundering checks
• We store payment and transaction details related to your rizk deposit and rizk withdrawal history, including the method used, such as Visa, Mastercard, Interac, Trustly, Skrill, Neteller, MuchBetter, LuxonPay, or Paysafecard
• We log your gameplay activity across our rizk slots, live casino tables, and sportsbook, including bets placed, wins, and losses
• We track technical data such as your IP address, device type, browser, and login timestamps whenever you use our rizk login page or our rizk casino app
• We collect information about bonus claims, including any rizk bonus code, rizk promo code, or free spins bonus codes for rizk casino that you redeem
• We may collect communication records when you contact our customer support team via live chat or email

How We Use Your Information

We use the personal data we collect for a variety of legitimate business purposes connected to operating Rizk Casino safely and legally. Specifically, we use your information to:

• We verify your identity and age before allowing you to deposit or withdraw funds
• We process deposits and withdrawals and ensure transactions comply with our payment provider requirements
• We personalise your experience, including tailoring offers such as a rizk no deposit bonus, rizk casino 50 free spins no deposit, or rizk casino bonus codes for existing players
• We monitor account activity to detect and prevent fraud, money laundering, and problem gambling behaviour
• We send you marketing communications about promotions, tournaments, and our Wheel of Rizk loyalty programme, where you have opted in to receive them
• We maintain records required by our licensing authorities, including the Malta Gaming Authority and the UK Gambling Commission
• We improve our website, our rizk casino app for Android, and our overall service quality based on usage patterns

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you securely logged in, and analyse how visitors use our site. Cookies also help us measure the performance of our online casino rizk free play features and our promotional campaigns. You can control or disable cookies through your browser settings, though doing so may affect certain functions of our platform, including automatic rizk casino login.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• We share data with payment processors to complete your rizk deposit and rizk withdrawal requests
• We share information with regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, when legally required
• We share data with fraud prevention and identity verification providers
• We may share limited data with our rizk casino affiliate partners for the purpose of tracking referrals, without disclosing sensitive personal details
• We share information with other companies within the Betsson Group for administrative and compliance purposes
• We disclose information to law enforcement authorities where required by applicable law

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption for sensitive data such as payment details, and we restrict access to personal information to employees who need it to perform their duties. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your Rizk account credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations under Maltese and UK gambling law. Typically, we keep account and transaction records for a minimum of five years after account closure, unless a longer retention period is required by law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to:

• You can request access to the personal information we hold about you
• You can ask us to correct inaccurate or incomplete data
• You can request that we erase your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities, including marketing communications
• You can request a copy of your data in a portable format
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below, and we will respond in accordance with applicable data protection law.

Children's Privacy

We do not knowingly collect personal data from individuals under the age of 18. If we discover that we have inadvertently collected information from a minor, we will delete it promptly and may suspend the associated account.

International Data Transfers

As part of the Betsson Group, we may transfer personal data across borders for processing purposes. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information consistently with this policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to raise a complaint, please reach out to our support team through our Help Centre, live chat available 24/7, or by emailing [email protected] or [email protected]. For escalated complaints, you may contact [email protected]. We are committed to addressing your concerns promptly and transparently.